Information Services is committed to delivering effective, secure, and customer-focused information technology services to UC San Diego Health -- including UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, and the hospitals and clinics in Hillcrest and La Jolla -- and our affiliates. 

Our vision is to be recognized as a leader in the healthcare technology field, by leveraging and creating innovative technology that best serves employees, patients, and the community. 

Follow us on LinkedIn and Twitter. 

Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

3help@health.ucsd.edu

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Getting to the Right Tech Support Team at Pro Schools

Confused on who to call for certain IT services while on the Professional Schools campus? 

Information Services has published a map showing the Pro Schools buildings outlining the services offered. Please visit the map here and on the left hand navigator expand "Services," and ensure the "Information Services" checkbox is selected. Adjust your zoom view as necessary and locate your building and the blue flag icon. Click on the icon and select the Information tab that expands. This short video demonstrates these instructions. 

ITSS News

Jul
26
2022
 Announcing TechConnect

TechConnect is designed to be an extension of IS services within the Profes
Jan
02
2022
 Information Services Quality & Patient Safety 5-Year Retrospective

A recent publication highlights the achievements of the Information Services and Quality & Patient Safety teams over the past five years.
Dec
21
2021
 New Apple Opt-In ApproachReview the latest opt-in approach to managed Apple devices.