TechConnect is designed to be an extension of IS services within the Professional Schools community. It is intended to promote a streamlined in-person experience with the aim to fix most easily solvable technical issues. It does not replace existing workflows, especially those that require higher level intervention.
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
