Information Services recommends that you order from the IS Equipment Catalog to address your computing needs.
The following articles apply to staff.
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A UC San Diego Health / Sciences managed device is defined as follows: Any Computing Device (laptop, desktop, tablet, etc...) which is in the process of being monitored and optimized for the intent of performance, security, availability, and support. This generally includes, but is not limited to, the installation of a pre-configured Operating System (OS), and implied Policies by the UC San Diego Health / Sciences Information Services Team.
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MedHub provides users with control and consistency across the enterprise while delivering a flexible solution that meets individual program needs. MedHub offers both Graduate Medical Education (GME) & Undergraduate Medical Education (UME) management in one system.
Review the MedHub sheet for more information. Check the MedHub Initial Login Instructions for assistance with login issues. Learn how to manage Favorites for quick access to frequently visited pages or how to view faculty evaluations. You can also learn how to get your own course evaluations here.
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Microsoft Teams is a collaboration platform that allows you to chat, share files, and hold meetings all in one application. It is integrated and built on top of other Office 365 applications including OneDrive, SharePoint Online, and your cloud email Calendar. It is available for free to all faculty and staff of UC San Diego Health.
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Network Services provides turnkey network infrastructure to UC San Diego Health. We connect your devices, wired and wireless, to our internal network and to the rest of the world via the internet.
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Details about Microsoft OneDrive migrations.
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Procurement of IT End User computing equipment (desktop/laptop – Windows/Apple), peripherals, and accessories. Non-Standard items can be requested/reviewed. Quotes Provided. Works with VAR and IT Procurement on Processing/Charging equipment orders.
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Captures of lectures can improve lesson retention and allow for further review and study. Create an audio recording of your lectures with the option of including visuals from the room computer and/or another connected device - e.g., your laptop, tablet/iPad, room camera, etc.
Contact MedEDTech for more information.
Modifications/Updates to existing phone services in Health Supported/Managed Buildings. Managed locations only.
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Get Help
Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.