Active Directory (password is the same for both orgs)

Active Directory (AD) is Microsoft's directory and identity management service for Windows domain networks used for user authentication and authorization. Most logins only require you to use your username and password (such as when logging in to your UCSD managed work computer).

When you need to use a specific service offered exclusively by Campus or Health/Sciences, then you must specify your choice by using either username@ucsd.edu (Campus Service) or username@health.ucsd.edu (Health/Sciences Service). For example, I can choose whether I want to login to the Campus or Health/Sciences MS Teams tenant, (notice the full username login): 

Welcome to Microsoft Teams

Again, on the Adobe Cloud online portal, I must specify that I want to use my Health/Sciences account by using my full email address to use that tenant:

Adobe Login Page

After successfully logging in, clicking on the blue pie reveals that I am logged in to the Health/Sciences tenant:

Adobe Cloud Succesful Login 

When to use specific Active Directory Credentials

Business Systems

Business Systems is for access to legacy business tools such as the link family, MyServices, and other central applications as well as access to the campus CMS.  Business Systems accounts are used by faculty, staff, and some affiliates.

Single Sign-On

Single Sign-on is an authentication scheme that allows a user to log in with a single ID and password to many of several related, yet independent, software systems. True SSO would allow access to all user privileged tools in an organization. UCSD leverages the SSO portal as an entry gateway to SSO configured applications as well as launching 2Factor authentication if you are working remotely and not using a UCSD managed VPN. 

Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

3help@health.ucsd.edu

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.